With the motto of “free to try on”, we provide you with flexible omni-channel reverse logistics solutions.

  1. Basic return rights
    ✓ Standard products

Return window: 30 natural days after receipt
Status requirements: shoes have not been worn and used, retain the original labels/backing paper
Accessories intact: shoe box has no serious damage
✖ Exceptional products

❌ Customized laser signature/dyed modified shoes

❌ Clearance items purchased at promotional prices

  1. Diversified return paths
    ▎ Online self-service process

Log in to your account and enter the “Order Center” to contact customer service

  1. Refund execution details
    Process time limit

After the warehouse signs for it: complete quality inspection within 3 working days → refund within 5 working days through the original path

Difference deduction items

⚠️ Lost shoe box: deduct $5 packaging fee

⚠️ Cross-border returns: deduct international shipping costs from the refund

  1. Quality dispute resolution mechanism
    Scope of technical appraisal

Debonding/broken bottom: commissioned laboratory to issue test report
Material mismatch: compare batch samples for spectral analysis

Appeal process

Submit dispute ticket and upload 5 clear photos

Receive preliminary review conclusion within 48 hours
Accept replacement/repair/step compensation options

  1. Disclaimer
    We do not assume the responsibility for returns in the following situations:

▸ Severe wear/stains after use affect secondary sales

▸ Loss caused by failure to pick up goods in time after collection at the pick-up point

▸ Structural damage caused by unauthorized use of unofficial channels for repairs